Last Updated: October 2026
Welcome to Caprice Watches, a luxury watch brand in Dubai offering distinctive timepieces created for individuals who appreciate sophisticated design, refined craftsmanship, and timeless elegance.
These Conditions of Sale govern the purchase of products through the Caprice Watches website. By placing an order, you acknowledge that you have read and agreed to these conditions.
1. About These Conditions
These Conditions of Sale apply to all purchases made through the Caprice Watches website unless otherwise agreed in writing.
They should be read together with our Terms of Use, Privacy Policy, Shipping Policy, and Returns & Refunds Policy, where applicable.
By placing an order, you confirm that you accept these Conditions of Sale.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, materials, colors, and other product information displayed on our website are accurate.
As luxury watches may be photographed under different lighting conditions and displayed on different screens, slight variations in color or appearance may occur.
Caprice Watches reserves the right to update product specifications, descriptions, imagery, or availability without prior notice.
3. Product Availability
All watches displayed on our website are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment confirmation.
If an ordered product becomes unavailable, we may contact you to discuss an alternative arrangement or provide an applicable refund.
4. Prices
All prices displayed on the Caprice Watches website are subject to change without prior notice.
Although we take reasonable care to ensure pricing information is accurate, occasional technical or administrative errors may occur.
If an obvious pricing error affects an order, Caprice Watches reserves the right to contact the customer before fulfilling the order.
Any applicable taxes, delivery charges, customs duties, or other charges will be communicated where applicable.
5. Placing an Order
To place an order, you may be required to provide information including:
- Full name
- Billing information
- Delivery address
- Contact number
- Email address
- Payment information
You are responsible for ensuring that all information provided is accurate and complete.
Caprice Watches may contact you where additional information or verification is required before processing an order.
6. Order Confirmation
After submitting an order, you may receive an order confirmation by email or another communication method provided by Caprice Watches.
An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to decline or cancel an order where there is a legitimate reason, including product availability, payment issues, suspected fraudulent activity, incorrect pricing, or inaccurate customer information.
7. Payment
Payment must be completed using the payment methods made available through our website or otherwise agreed with Caprice Watches.
By submitting payment details, you confirm that you are authorized to use the selected payment method.
Payments may be processed through third-party payment providers. Their own terms and privacy policies may apply.
Caprice Watches does not request or require customers to provide confidential payment credentials through unofficial communication channels.
8. Order Verification
For certain transactions, Caprice Watches may conduct reasonable verification procedures to protect customers and the business against unauthorized or fraudulent transactions.
We may contact you to verify order details, delivery information, or payment information.
If an order cannot be reasonably verified, we may cancel the order and provide any applicable refund.
9. Delivery
Orders will be delivered to the address provided during checkout or otherwise confirmed with Caprice Watches.
Delivery timeframes may vary depending on the destination, product availability, courier service, public holidays, weather conditions, customs procedures, or circumstances beyond our reasonable control.
Estimated delivery times are not necessarily guaranteed delivery dates unless expressly stated otherwise.
Customers are responsible for providing an accurate delivery address and contact information.
10. International Orders
Where international delivery is available, additional customs duties, taxes, import charges, clearance fees, or other government charges may apply.
Such charges may vary according to the destination country and applicable regulations.
Unless expressly stated otherwise, the customer may be responsible for applicable customs or import charges associated with an international order.
11. Inspection Upon Delivery
Customers are encouraged to inspect their package and watch carefully after delivery.
If the package appears visibly damaged, customers should document the condition and contact Caprice Watches as soon as reasonably possible.
Any concerns regarding damage, missing items, or incorrect products should be reported promptly so that the matter can be investigated.
12. Authenticity and Product Quality
Caprice Watches is committed to presenting customers with genuine products represented accurately on our website.
Our watches are presented according to their applicable product specifications and descriptions.
Customers should retain their order confirmation, invoice, warranty documentation, packaging, and other relevant purchase documents where provided.
13. Warranty
Where a warranty is provided with a watch, the applicable warranty terms will govern the coverage, duration, exclusions, and claim process.
Warranty coverage may not extend to damage resulting from accidents, misuse, unauthorized modifications, improper handling, normal wear and tear, or circumstances excluded under the applicable warranty.
Customers should review the warranty documentation accompanying their purchase.
14. Returns and Exchanges
Returns or exchanges, where available, are subject to the applicable Returns & Refunds Policy of Caprice Watches.
Certain products or purchases may be subject to specific return conditions.
Before returning a watch, customers should contact Caprice Watches for the applicable return instructions.
Unauthorized returns may not be accepted.
15. Condition of Returned Products
Where a return is permitted, the watch should generally be returned in its original condition, together with applicable packaging, accessories, documentation, warranty materials, and other items supplied with the purchase.
Products showing signs of misuse, unauthorized alteration, excessive wear, or damage may be subject to applicable return restrictions, to the extent permitted by law.
16. Personalization and Special Orders
Personalized, customized, specially prepared, or otherwise bespoke products may be subject to different cancellation, return, or exchange conditions.
Where applicable, these conditions will be communicated before the order is finalized.
17. Ownership and Risk
Ownership and risk in a purchased product will transfer in accordance with applicable law and the specific delivery arrangements applicable to the order.
Until payment obligations have been satisfied, Caprice Watches may retain any rights available to it under applicable law.
18. Product Care
Luxury watches require appropriate care and handling to maintain their appearance and functionality.
Customers should follow the care instructions supplied with their watch and avoid activities or conditions that are not supported by the applicable product specifications.
Any servicing or modification should be performed by an appropriately qualified service provider where required.
19. Intellectual Property
All product photographs, descriptions, logos, designs, graphics, written materials, and other website content belong to Caprice Watches or their respective rights holders unless otherwise stated.
No part of the website or product presentation may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Caprice Watches will not be responsible for indirect, incidental, special, or consequential losses arising from the purchase or use of a product, except where such liability cannot legally be excluded or limited.
Nothing in these Conditions of Sale excludes or restricts any consumer rights or liability that cannot legally be excluded or restricted.
21. Events Beyond Our Control
Caprice Watches shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, courier delays, customs restrictions, technical failures, strikes, or other extraordinary circumstances.
Where possible, we will communicate significant delays and provide appropriate updates.
22. Fraud Prevention
Caprice Watches takes reasonable measures to protect customers and transactions from fraudulent activity.
We reserve the right to cancel or delay an order where there are reasonable grounds to suspect unauthorized payment, fraudulent activity, identity misuse, or other unlawful conduct.
23. Changes to Conditions of Sale
Caprice Watches may update these Conditions of Sale from time to time to reflect changes to our products, services, business practices, or applicable requirements.
The latest version will be published on this page with the applicable “Last Updated” date.
Changes will generally apply to future purchases and will not retrospectively alter completed transactions except where permitted or required by applicable law.
24. Governing Law
These Conditions of Sale shall be interpreted in accordance with the applicable laws of the United Arab Emirates and relevant laws applicable in the Emirate of Dubai, subject to mandatory consumer protection and other applicable legal requirements.
Any dispute arising from a purchase shall be handled by the competent courts or applicable dispute-resolution mechanisms having jurisdiction, subject to applicable law.
25. Contact Us
For questions regarding orders, products, payments, delivery, returns, warranty matters, or these Conditions of Sale, please contact Caprice Watches:
Caprice Watches
Phone: +971 50 493 3789
Website: www.capricewatches.shop
Email: info@capricewatches.shop
Location: Dubai, United Arab Emirates
26. Our Commitment
At Caprice Watches, we strive to provide a distinguished luxury watch experience built around sophisticated design, attention to detail, and exceptional presentation.
These Conditions of Sale are intended to establish clear expectations for customers purchasing our timepieces while supporting a transparent and professional shopping experience.
